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WM ezPay FAQs

A comprehensive list of frequently asked questions is available for your review below. If your question is not answered on this list please use the corresponding "Contact Us" links available at the bottom of the question/answer list for each one of the following topics:

Billing
Payment Processing or Cash Application
Service
Technical

WM ezPay - Billing Questions and Answers

Is there a charge for using WM ezPay?
Waste Management does not charge its customers for making online payments on WM ezPay. While most financial institutions do not charge their customers for such transactions, if you are not sure of your bank's policies, you should contact them prior to making an online payment.
If I have a question about my Waste Management invoice, who do I contact?
If you have a question regarding your invoice, contact your local Waste Management service provider at the telephone number that appears on your invoice. If you do not have the invoice available, please refer to the Contact Us link to identify your local Waste Management's telephone number or submit your inquiry by e-mail.
Where can I find my account id, WM ezPay ID and invoice number?
Your Waste Management account and invoice numbers can be found on your invoice. If you do not have the invoice available, please refer to the Contact Us link to identify your local Waste Management's telephone number or submit your inquiry by e-mail.
Where can I find the total amount due?
The total amount due for the current billing period is reflected on the remittance payment coupon. The new Account Summary section reflects all amounts due from previous billing periods.
Where can I find specifics on billing adjustments and other charges?
The Credits and Adjustments Detail section of your invoice details your billing adjustments and other charges.
Where can I find specifics on customer information?
Customer information is located at the top of the invoice.
Can I pay with a credit card?
Yes, credit cards are accepted in two convenient ways. You can make secure payments on-line with WM ezPay, or you can write your credit card information in the section provided on the back of your remittance payment coupon.
How soon will my on-line payment be reflected in my Waste Management account?
Your on-line payment will be reflected on your Waste Management account within five (5) business days. However, your credit card or bank account may be debited the same day the on-line payment transaction is completed using the WM ezPay service.

WM ezPay - Payment Processing or Cash Application Questions and Answers

Can I make an on-line payment to Waste Management using a credit card?
Yes. The WM ezPay service allows you to use a Visa, MasterCard, Discover or American Express credit card.
Can I make an on-line payment to Waste Management using my bank account?
Yes. The WM ezPay service allows you to use a checking or savings account.
Can I pay more than one invoice through the WM ezPay service?
Yes. You have the ability to pay multiple invoices on a single account using the WM ezPay service.
Can I pay multiple accounts using the WM ezPay service?
Yes. You have the ability to pay all of your accounts using the WM ezPay service.
Can I make an on-line payment on a past due account using the WM ezPay service?
Yes. However, after you make your payment on-line, please contact your local Waste Management service provider to avoid interruption of service.
Can I get a credit balance refunded to my credit card or bank account using the WM ezPay service?
No. Please contact your local Waste Management service provider.
I made an on-line payment and do not see it reflected in my current Waste Management invoice.
Your on-line payment will be reflected on your Waste Management account within five (5) business days of the date the on-line payment was transacted. If five (5) business days have passed, please contact the Waste Management Service Center toll free at 1-866-834-2080 option # 3 to check the status of your payment.
Can I make a payment less than, or greater than the invoice amount using the WM ezPay service?
Yes. You can pay more or less than the amount of your invoice, but please add a comment explaining why the payment amount does not match the invoice amount to ensure timely processing of your payment.
Will I get a payment receipt, or confirmation after I make an on-line payment using the WM ezPay service?
Yes. After an on-line payment is transacted using the WM ezPay service, a payment confirmation page will be displayed including a reference number. Please print it or note the reference number and save it for your records.

WM ezPay - Service Questions and Answers

Which holidays does Waste Management observe?
Please contact your local Waste Management service provider at the telephone number that appears on your invoice. If you do not have the invoice available, please refer to the Contact Us link to identify your local Waste Management's telephone number or submit your inquiry by e-mail.
What are the Waste Management pick up service times?
Generally, Waste Management offers pick up times between 6:00 A.M. and 7:00 P.M. for residential service. For commercial pick up scheduling, or details in residential pick up scheduling, please contact your local Waste Management service provider at the telephone number that appears on your invoice. If you do not have the invoice available, please refer to the Contact Us link to identify their telephone number or submit your inquiry by e-mail.
How can I start a new Waste Management account?
To better meet your waste disposal needs, please contact your local Waste Management service. If you do not have their telephone number available, please refer to the Contact Us link to identify their telephone number or submit your inquiry by e-mail.
How can I request additional services from Waste Management?
Please contact your local Waste Management service provider at the telephone number that appears on your invoice. If you do not have the invoice available, please refer to the Contact Us link to identify their telephone number or submit your inquiry by e-mail.

WM ezPay - Technical Questions and Answers

What is a WM ezPay payment?
A payment that is transacted on-line through the Waste Management website (http://www.wm.com / WM ezPay Service link).
How secure is my bill payment and personal information?
Waste Management uses several methods to ensure that your information is secure:
- SSL: Waste Management uses SSL (Secure Sockets Layer) that ensures your connection and information is secure from outside inspection.
- Encryption: Waste Management uses 128-bit encryption to make your information unreadable as it passes over the Internet.
- Automatic Signout:Waste Management automatically signs you out of a session if you are inactive longer than 30 minutes. We recommend you sign out immediately after you are finished transacting your payment(s).
Do I need any special hardware or software to access the WM ezPay service?
All you need to access the WM ezPay service and pay your invoice is a computer with Internet access and an appropriate browser (See "What is an appropriate browser" question below). This could be your own computer, or even one located in a library, Internet cafe or at a copy center.
What else will I need to pay my Waste Management invoice?
For each session where you will pay your Waste Management invoice, you will need your Waste Management account number and either a valid credit card, or your bank account information, including the bank routing number and the bank name.
How do I make an on-line payment using the WM ezPay service?
There are four basic steps involved in using the WM ezPay service to make on-line payments:
- Enter your payment information: You will enter your Waste Management account number and invoice number, what type of customer you are (individual or business), and how much you are paying.
- Enter your contact information: You will enter your name, address, phone, and e-mail address.
- Enter your payment method information: You will enter your credit card or bank account information.
- Review and submit: You will be given an opportunity to review everything you've entered and change anything if necessary. Then you will submit the payment and receive your confirmation reference ID.
What measures does the WM ezPay service have in place while transmitting messages to help ensure that my sensitive banking or credit card information is not intercepted?
When you send us personal information through our website, we will first establish a "secure session" through the Secure Socket Layer (SSL) protocol. SSL technology encodes/encrypts information as it is being sent over the Internet between your computer and Waste Management. The secured communication connection provided by SSL helps ensure transmitted information remains confidential.
How do I know when a secure session has been created?
Most of the supported browsers will give you a message box stating when you are going into a secure session. In addition, Internet Explorer and Netscape Navigator both use clear visual symbols to indicate whether or not they are operating in a secure mode. Depending on which browser you are using, the symbols are displayed either at the bottom left or bottom right of your browser window. For instance, in Internet Explorer, on the bottom right side of the browser window, when there is a secure session in place, there is an icon that looks like a small padlock, with the lock closed. This icon disappears when the session is no longer secure. Netscape Navigator uses a key icon in the lower left corner of the screen to show security status. When the key is solid (i.e., unbroken), the session is secure. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with 'http://' in standard, non-secure mode and with 'https://' in secure mode. The 's' in 'https' stands for secure.
What is an appropriate browser?
Waste Management uses 128-bit encryption to make your information unreadable as it passes over the Internet. We require you to use either Netscape version 4.0 or higher or Internet Explorer version 4.0 or higher. WM ezPay supports both Internet Explorer and Netscape through versions 6.x.

For Microsoft Internet Explorer, please go to: http://www.microsoft.com/ie/download/128bit

For Netscape Navigator, please go to: http://www.netscape.com/download/index.html
Why are only some versions of browsers supported?
To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and the WM ezPay service. Some browsers only support certain levels of encryption.
If I am traveling, will the WM ezPay service work from an overseas location?
It may, but there is no guarantee because strong encryption software could not be exported from the United States until recently. For example, an Internet cafe in Europe might not be able to support the level of encryption necessary. Therefore, we recommend that if you will be traveling for a long period of time, make other arrangements to have your Waste Management invoice paid (including prepaying the bill before you leave).
What are my obligations to help secure my transactions with Waste Management on the WM ezPay service?
As more completely spelled out in the Terms and Conditions, you are responsible for not giving out your credit card information, banking account information or bank routing information, or your Waste Management account information. Furthermore, you need to make sure that you are using an appropriate browser. Additionally, Waste Management automatically signs you out of a session if you are inactive longer than 30 minutes. We recommend you sign out immediately after you are finished transacting your payment(s).

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ezPay – FAQs

WM ezPay FAQs

WM ezPay – Billing Questions

WM ezPay - Payment Processing or Cash Application Questions

WM ezPay - Service Questions